ICT Service Desk & Support Analyst


ICT Service Desk & Support Analyst

Job Details

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  • $50-$55 per hour + Super
  • 10 Month contract
  • Brisbane based opportunity – 3 days in the office & 2 days WFH
  • Ideally you will have a security clearance, but as a minimum you MUST be an Australian Citizen

Our client:

My client are a federal government organistion who focus on identifying areas for improvement within the Aged care sector. 

The role:

You will be a service desk officer based in Brisbane and providing Level 1 & level 2 support to internal stakeholders across the organisation. The team have a great supportive culture, always happy to help each other out.

  • Provide level 1 and 2 ICT services and support solutions to internal stakeholders including, but not limited
    to, service management, incident and problem management and digital literacy.
  • Maintain active engagement with the business to understand user requirements, desktop operating
    environment issues and pain points. Work with ICT teams to remediate and communicate with the
  • Contribute to the response to critical incidents ensuring that that timely and effective
    management and escalation of issues is enacted, and accurate and timely reports are provided to ICT
  • Must be willing to be involved in ongoing learning and training.
  • Work effectively with internal and external stakeholders, such as the Department of Health and other
    agencies to provide ICT support services
  • Work towards the Service Desk and Support strategy in consultation with line manager
  • Assist in project work and other duties as directed.
  • Contribute to a positive culture that values innovation and ideas

If you are interested in hearing more then PRESS APPLY or reach out to Will at will.davies@emanatetechnology.com.au for more information!