Service Desk Analyst

Job Details

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Emanate Technology has been engaged by a Government department seeking the services of a Service Desk Analyst to provide a high level of customer service and IT support.

Duties include, but are not limited to:

  • Assisting with Incident management and request fulfilment for department staff
  • Address and resolve basic incidents and requests received via phone, email and our ticketing systems
  • Queue management via the department’s service management tool
  • Win 10 and O365 System Administration
  • Basic user training
  • Application Support including Office 2016
  • Knowledge Base Development
  • Responsibility for compiling and troubleshooting issues before progressing to Tier 2/3 teams
  • Other duties as directed by department representatives

Desired Skills and Experience

  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across teams
  • Ability to quickly learn new processes and procedures.
  • Interested in career development, Self- Development, training and furthering their career
  • A passion for delivering excellent customer service
  • Strong problem solving and troubleshooting skills with good attention to detail
  • Ability to multi-task and manage priorities

A minimum baseline clearance is mandatory with NV1 or NV2 highly desirable.