IT Technician

Our client has been a stalwart in the Canberra business community for over 25 years, acting as the catalyst between systems, ideas, and people. They specialise in providing high-quality managed IT and professional services, driving future possibilities with their smart, connected team.

Their core values lie at the heart of their work ethos: We play as one, we are driven to create change, and we maintain honesty with ourselves and each other. These values shape their practices, influence their policies, and guide their evolving workplace culture. Our client prioritizes a culture of teamwork, continuous improvement, and open, respectful communication.

About the Role

Our client is currently looking for IT Technicians to join their Shared Services Team. In this role, you’ll be the main point of contact for clients, assisting them in optimizing their IT environment. The role involves day-to-day client-facing IT support, both on-site and remotely.

As part of their team, you’ll be managed and guided by the Service Delivery Manager and the Head of Service. They value proactive IT approaches, innovative technology adoption, and a security-focused culture.

Key Responsibilities

• Daily completion of allocated tickets
• First point of contact for technical advice and support
• Identification and recommendation of necessary hardware and software
• Customization of existing programs to meet client’s needs
• Phone, face-to-face, and online client support
• Installation of software for workstations and servers
• Connecting users to networks and cloud-based platforms
• Providing training in facilities and applications
• Enhancement of client relationships by providing responsive, professional service
• Regular reporting to the Head of Service

Key Skills and Behaviors

• Culture Embodiment: You should always align with our client’s core values
• Communication: Strong written and verbal communication skills are vital
• Problem-Solving: The ability to identify issues and find alternative solutions is key
• Attention to Detail: Handling complex information accurately is essential
• Stakeholder Management: Day-to-day employee correspondence should be managed effectively
• Teamwork: Working closely with all departments to ensure success is crucial

Our client is a place of innovation and growth. If you are a proactive, solution-oriented individual with a passion for IT and strong values alignment, we would love to hear from you. Apply today to become part of the future with them!

How to Apply

Click the ‘Apply’ button and follow the prompts. 

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.