IT Service Support Engineer

IT Support Officer 

• Make a difference supporting people and customers – no two days are the same!
• Great office perks! Relaxed culture, free on-site parking, café and gym
• Flexible on-site working hours + some after-hours/on-call (as required)
• $70,000 – $80,000pa +Superannuation

Emanate Technology are looking for an experienced IT Support Officerto join a high performing and growing customer service focussed team. The role offers a diverse and challenging work environment where you will engage with stakeholders and customers with IT requests whilst also assisting internal staff upskill their digital capability.
 
Key responsibilities

• Record requests and supporting information and documentation in the internal ITSM platform.
• Install and deploy approved business solutions and software.
• Diagnose, troubleshoot, and resolve connectivity problems by analysing protocols.
• Manage user accounts including creation, deactivation, resetting passwords and help with login issues.
• Troubleshoot and provide support for desktop and laptop hardware, software, and operating system problems as well as printers, surface hubs and handset support.
• Assist with network monitoring and troubleshooting as well as setting up VPN client.
• Commission new hardware requests, including setup and configuration.
• Escalate unresolved issues to internal Technology team members or third parties whilst monitoring incidents till completion and closure.
• Provide field services support to all sites.
• Perform packaging of applications.

What experience you’ll need

• A passion for customer service and technology with exceptional communication skills.
• Experience in understanding and applying Information Technology Infrastructure Library (ITIL) practices
• Strong technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
• IT Networking skills and knowledge (Network+ related qualifications).
• High level of understanding of Cyber Security best practices.
• Ability to thrive under pressure and work independently.
• Able to work on a rotating roster, including after-hours “on call” and weekends.
• Sound problem-solving and decision-making skills.
• Curious and keen to learn new skills and technologies.

For a confidential discussion, or for more information, please contact Amy Watson on 0405 965 866 or amy@emanatetechnology.com.au.