IT Service Support Engineer


IT Service Support Engineer

Job Details

  • Salary:
    $70000 - $80000 per annum, Benefits:Free parking
  • Job Type:
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  • Date Posted:
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IT Support Officer 

  • Make a difference supporting people and customers – no two days are the same!
  • Great office perks! Relaxed culture, free on-site parking, café and gym
  • Flexible on-site working hours + some after-hours/on-call (as required)
  • $70,000 – $80,000pa +Superannuation

Emanate Technology are looking for an experienced IT Support Officerto join a high performing and growing customer service focussed team. The role offers a diverse and challenging work environment where you will engage with stakeholders and customers with IT requests whilst also assisting internal staff upskill their digital capability.
Key responsibilities

  • Record requests and supporting information and documentation in the internal ITSM platform.
  • Install and deploy approved business solutions and software.
  • Diagnose, troubleshoot, and resolve connectivity problems by analysing protocols.
  • Manage user accounts including creation, deactivation, resetting passwords and help with login issues.
  • Troubleshoot and provide support for desktop and laptop hardware, software, and operating system problems as well as printers, surface hubs and handset support.
  • Assist with network monitoring and troubleshooting as well as setting up VPN client.
  • Commission new hardware requests, including setup and configuration.
  • Escalate unresolved issues to internal Technology team members or third parties whilst monitoring incidents till completion and closure.
  • Provide field services support to all sites.
  • Perform packaging of applications.

What experience you’ll need

  • A passion for customer service and technology with exceptional communication skills.
  • Experience in understanding and applying Information Technology Infrastructure Library (ITIL) practices
  • Strong technical support skills in a wide range of ICT disciplines (devices, applications, technologies, systems).
  • IT Networking skills and knowledge (Network+ related qualifications).
  • High level of understanding of Cyber Security best practices.
  • Ability to thrive under pressure and work independently.
  • Able to work on a rotating roster, including after-hours “on call” and weekends.
  • Sound problem-solving and decision-making skills.
  • Curious and keen to learn new skills and technologies.

For a confidential discussion, or for more information, please contact Amy Watson on 0405 965 866 or