Service Desk Officer

• Queensland State Government Department
• 12-month initial contract
• Brisbane CBD + hybrid WFH

 
About the Organisation

Our client is an independent statutory authority with a large, scalable workforce. They believe in customers first and challenging the norm, as well as leading, empowering and trusting their people.
 
About the Role
 
Joining a welcoming team, and handling level 1/2 support, you will be responsible for:
 

• Resolve business-as-usual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes.
• Provide face to face support to staff within the organisation.
• Support end user environments and supporting technology hardware:
  • Windows 11
  • Office 365 (Exchange Online, SharePoint, Teams, OneDrive, etc)
• Be knowledgeable and have practical experience in administration of:
  • Microsoft Windows Server 2016
  • Active Directory / Group Policy Objects
  • Virtualisation (VMWare)
  • Windows 10
  • Azure (IaaS, PaaS, Intune, etc)
  • Office 365 (SharePoint, Email, etc)
  • Supporting technologies for cloud such as Firewall, Identity, etc
• Take part in various technology deployment projects to support continual improvement and election event activities.
• Investigate and implement new technology and ideas to innovate processes that support continual improvement.

 
Key Requirements
 
To be successful, you will have experience in a similar role or hold relevant qualifications in IT. You will have excellent customer service skills and be a clear communicator.
 
Benefits for you
 

• Flexible working arrangements
• A social and supportive team culture
• Hands-on training and mentoring
• Commitment to a diverse and inclusive workplace with embedded networks

If this sounds like you, hit the APPLY NOW button! For a confidential discussion, or for more information, please contact Jayde Elliott on 0432 843 757.