Service Desk Officer


Service Desk Officer

Job Details

  • Salary:
    $0 - $50 per hour
  • Job Type:
  • Ref:
  • Date Posted:
  • Applications have closed
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  • Queensland State Government Department
  • 12-month initial contract
  • Brisbane CBD + hybrid WFH

About the Organisation

Our client is an independent statutory authority with a large, scalable workforce. They believe in customers first and challenging the norm, as well as leading, empowering and trusting their people.
About the Role
Joining a welcoming team, and handling level 1/2 support, you will be responsible for:

  • Resolve business-as-usual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes.
  • Provide face to face support to staff within the organisation.
  • Support end user environments and supporting technology hardware:
    • Windows 11
    • Office 365 (Exchange Online, SharePoint, Teams, OneDrive, etc)
  • Be knowledgeable and have practical experience in administration of:
    • Microsoft Windows Server 2016
    • Active Directory / Group Policy Objects
    • Virtualisation (VMWare)
    • Windows 10
    • Azure (IaaS, PaaS, Intune, etc)
    • Office 365 (SharePoint, Email, etc)
    • Supporting technologies for cloud such as Firewall, Identity, etc
  • Take part in various technology deployment projects to support continual improvement and election event activities.
  • Investigate and implement new technology and ideas to innovate processes that support continual improvement.

Key Requirements
To be successful, you will have experience in a similar role or hold relevant qualifications in IT. You will have excellent customer service skills and be a clear communicator.
Benefits for you

  • Flexible working arrangements
  • A social and supportive team culture
  • Hands-on training and mentoring
  • Commitment to a diverse and inclusive workplace with embedded networks

If this sounds like you, hit the APPLY NOW button! For a confidential discussion, or for more information, please contact Jayde Elliott on 0432 843 757.