Field Services Technitian


Field Services Technitian

Job Details

  • Salary:
    $67000 - $73000 per annum, Benefits:$67k-73k + super
  • Job Type:
  • Ref:
  • Date Posted:
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  • Salary Range $67k-73k + super (Pending Experience)
  • Work a small team of technical analysts on a high calibre client
  • Join a global information technology company

Emanate Technology Recruitment are assisting a leading provider of high-performance, security-focused IT solutions to recruit for multiple Field Engineers based in Sydney, NSW. With our client you have the opportunity to build on your skillset, apply your knowledge and work on new and interesting technologies and solutions. You will be apart of a team who genuinely cares about you and your future.

About the company

Our client is a is a global technology solutions company dedicated to helping people and organizations reach the next breakthrough. And the one after that.
Across regions, industries and contexts, our client applies specialized expertise and advanced technologies to strengthen and transform teams and processes. Our client changes how people experience technology and help organizations act upon new opportunities through digital workplace, cloud, applications, enterprise computing and business process solutions.

What success looks like in this role:

• Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
• Takes service calls and performs incident and specific activities as directed by Field Team Leader
• May perform routine installs, moves, adds and changes as part of a directed team, including:
• Complex desktop and laptop break fix work / Replacements
• Simple desktop printer fixes
• Performs scripted image loading, unit diagnostics and replaceable unit swapping
• Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
• Performs preventative maintenance activities on certain products as directed
• Ability to work with various levels of the organisation• Insures customer satisfaction throughout
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Maintaining stocks/ inventory at client’s site (if applicable)

To be Successful in this role:

• Minimum 1-2 Years of hands-on experience with laptop and desktop break-fix
• Computer-building background experience preferred
• Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft & COMPTIA
• General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
• Training and/or vendor certifications as required including completion of Core Training
• Ability to resolve basic / non-complex problems as directed

• Current drivers’ licence
• Rotate between sites as rostered or required

• Emphasis on personal and professional development
• Training and Certifications offered
• Opportunity to learn new technology
• Great work-life balance

Click APPLY or reach out to Phillip Munizaba on 0406 696 860 for a confidential discussion on this role and others!!! 

About me!