Professional Services Manager

Opportunity to join a gloabl powerhouse building high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.

You will have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.  As the Professional Services Manager, you will be working closely with clients on a number of on-going projects.

Here is what you can expect this role to do:

• Manages financials and operational metrics for multiple and/or large complex engagements.
• Achieves profitable revenue growth through the successful implementation of the business strategy.
• Responsible for managing a P&L up to 5M in services value. 
• Manages the delivery and implementation of services within planned timelines, budget, margins, SLAs, KPIs, OKRs and quality specifications.
• Consistently delivers high value, “client ready” work.
• Applies business process methodologies to client business problems. Combines knowledge of business process methodologies with a deep knowledge of their domain and/or solution to sell, design and deliver a full range of solutions.
• Leads and/or supports the implementation of change management, business process redesign or information planning.
• Consistently achieves or exceeds engagement revenue, margin, service level objectives and quality targets.
• Effectively manages engagement risks, identifying and promptly notifying senior management of the potential impact of such risks and alternative approaches to mitigating them. 
• Builds ‘client for life’ relationships. Interfaces with the client’s technical executives to understand their business challenges and recommend innovative integrated business solutions.
• Participates in new business opportunities and add-on opportunities that result in profitable revenue growth within the client.
• Manages the performance of internal and external service providers in order to ensure the implementation of deliverables and resulting client satisfaction.
• Manages and leads a span of 35-50 associates (direct or matrixed), including their training, development, performance and career path.
• Provides appropriate mentoring, feedback, training and development opportunities to help individuals within the practice reach their full potential. 
• Forecasts, plans, implements and reviews financial and people resources in order to meet defined business requirements in line with company strategic plans, targets and objectives. Defines intermediate goals and contingencies.
• Understands the meaning and implications of key financial indicators. Analyzes, integrates and utilizes financial data to accurately diagnose business realities, to identify issues and to develop strategies and plans.

You will be successful in this role if you have:

• Advanced experience within a managed services business and direct experience managing a service line preferrably in the delivery of AI related technology solutions.
• Active participation in professional communities, forums and social media. 
• Responsible for managing a P&L up to 5M in services value.
• Manages and leads a span of 35-50 associates (direct or matrixed).