IT Support Team Lead


IT Support Team Lead

Job Details

  • Salary:
    $90000 - $115000 per annum
  • Job Type:
  • Ref:
  • Date Posted:
  • Applications have closed
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  • Salary Range $90-100k + super (Pending Experience)
  • Lead a small team of technical analysts on a high calibre client
  • Shape your own role


About the company


Our local IT Services client – a small business with a massive vision – who’s core business revolves around providing quality managed IT and professional services, are expanding their workforce, and seeking a skilled technical engineer to lead a small team. This business is known for their prioritisation of ethics, meaningful community contributions and honest approach.

About the role


Reporting to the CIO and leading a small team, this hands-on role will involve the installation and administration of all internal company IT systems and applications. You will operate and maintain secure, high performance and robust environments as well as maintaining a healthy manufacturing OT environment.

This role is required to work onsite five days a week at our Brisbane office


About you


You pride yourself on your strong planning and organisational skills, as well as your well-developed relationship building and stakeholder management ability. You’re a confident communicator who can liaise at all levels with executives, senior managers and staff in a credible and comfortable style. You can explain and presenting technical information/ideas to both technical and non-technical audiences.



  • Work in cooperation with management, clients, customers, and contractors
  • Implement and manage the onboarding of new client offices and all IT-related tasks
  • Assist in configuring networking infrastructure in a shared data centre (Cisco switches, UPS, Patching, etc)
  • Logging Ticket/SLA and escalating to the respective team as per ITIL standards
  • Provide full support to identify and resolve I.T. operational issues by working with the end user
  • Aiding any integration, data migration, or development required across our clients
  • Dealing with IT suppliers and providing the best possible solution to the Management for all I.T.-related matters
  • Lead a small team of skilled technicians
  • Ability to work with various levels of the organisation



Skills and Experience


  • Minimum 5 years’ experience in L2-L3 IT support
  • CCNA qualification
  • Proven experience in VMWare, administration & maintenance
  • Good knowledge of Windows AD, DNS, DHCP, GPO & ADFS
  • Knowledge of basic networking
  • Office 365 Administration
  • Able to follow process and function autonomously and as part of a team



  • Emphasis on personal and professional development
  • Shape your own role
  • Fantastic opportunity to build on management skills
  • Yearly Salary reviews
  • We are understanding organisation and know that life happens, we are super flexible with work-life balance


Click APPLY or reach out to Phillip Munizaba on 0406 696 860 for a confidential discussion on this role and others!!!


About me!