IT Support Team Lead

• Salary Range $90-100k + super (Pending Experience)
• Lead a small team of technical analysts on a high calibre client
• Shape your own role

About the company

Our local IT Services client – a small business with a massive vision – who’s core business revolves around providing quality managed IT and professional services, are expanding their workforce, and seeking a skilled technical engineer to lead a small team. This business is known for their prioritisation of ethics, meaningful community contributions and honest approach.

About the role

Reporting to the CIO and leading a small team, this hands-on role will involve the installation and administration of all internal company IT systems and applications. You will operate and maintain secure, high performance and robust environments as well as maintaining a healthy manufacturing OT environment.

This role is required to work onsite five days a week at our Brisbane office

About you

You pride yourself on your strong planning and organisational skills, as well as your well-developed relationship building and stakeholder management ability. You’re a confident communicator who can liaise at all levels with executives, senior managers and staff in a credible and comfortable style. You can explain and presenting technical information/ideas to both technical and non-technical audiences.

Duties:

• Work in cooperation with management, clients, customers, and contractors
• Implement and manage the onboarding of new client offices and all IT-related tasks
• Assist in configuring networking infrastructure in a shared data centre (Cisco switches, UPS, Patching, etc)
• Logging Ticket/SLA and escalating to the respective team as per ITIL standards
• Provide full support to identify and resolve I.T. operational issues by working with the end user
• Aiding any integration, data migration, or development required across our clients
• Dealing with IT suppliers and providing the best possible solution to the Management for all I.T.-related matters
• Lead a small team of skilled technicians
• Ability to work with various levels of the organisation

Skills and Experience

• Minimum 5 years’ experience in L2-L3 IT support
• CCNA qualification
• Proven experience in VMWare, administration & maintenance
• Good knowledge of Windows AD, DNS, DHCP, GPO & ADFS
• Knowledge of basic networking
• Office 365 Administration
• Able to follow process and function autonomously and as part of a team

Benefits

• Emphasis on personal and professional development
• Shape your own role
• Fantastic opportunity to build on management skills
• Yearly Salary reviews
• We are understanding organisation and know that life happens, we are super flexible with work-life balance

Click APPLY or reach out to Phillip Munizaba on 0406 696 860 for a confidential discussion on this role and others!!!

About me!

https://www.linkedin.com/in/phillip-munizaba/

https://emanatetechnology.com.au/about/phillip-munizaba/