Service Designer

Job Details

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The Opportunity
We are currently seeking an experienced Service Designer to take on a permanent role with a not for profit with a strong digital presence. The role will apply human-centred and service design thinking for the delivery of new online service pathways. The Service Designer will facilitate the planning and delivery of design research, insight synthesis, ideation, prototyping and end to end project delivery. This role sits with in a cohesive team of digital project professionals who approach their work in a collaborative and solution focused style; understanding and supporting the mission of the organisation. The office is based in Melbourne CBD and they have a hybrid working model. 

About You 

  • Experience in Design Thinking and Human Centred Design and the use of these skills to lead workshops, develop user stories, conduct user research, cultivate insights and oversee the design of user experiences.
  • Experience in problem solving, journey mapping, ideation and prototyping
  • Excellent interpersonal skills with a proven ability to build and maintain strong relationships with internal and external stakeholders
  • Exceptional verbal communication and workshop/training facilitation skills
  • An analytical and strategic thinker with good initiative 
  • A good listener with strong collaboration skills who contributes to a positive work environment.

If this sounds like you please apply now or reach out to Grace at Emanate Technology on 0423408665 with any questions.