ICT Support Officer

Job Title: ICT Support Officer
Company: Federal government  
Location: Sydney, CBD
Position Type: Contract – 8 Month Contract
AGSVA Clearence: NV1 security clearance (Baseline minimum)

Position Overview: We are seeking a highly skilled and motivated ICT Support Officer to lead a small team in delivering a wide range of ICT support functions for the Royal Commission. As an ICT Support Officer, you will play a key role in maintaining our ICT infrastructure, ensuring its effectiveness, stability, and cost-efficiency, while also complying with government requirements.
Key Responsibilities:

• Foster and maintain relationships with Attorney General stakeholders to ensure an efficient and cost-effective ICT system that meets business needs and government requirements.
• Supervise a team that serves as the primary point of contact for IT-related systems, offering timely advice, training, information, and expert technical support for IT helpdesk services and onsite assistance at the Sydney Office.
• Collaborate closely with the Hearing Logistics Team to coordinate and manage pre and post-hearing logistics, overseeing and providing ICT support for public hearings, private sessions, and other critical events.
• Cultivate strong engagement with internal and external stakeholders to support interstate hearings.
• Manage IT assets, including stocktakes if necessary, and collaborate with the Information Management team for disposal processes during decommissioning.
• Supervise the IT Support team, ensuring effective IT support for staff and the Royal Commission’s work, including performance management and adherence to timelines.
• Assist in maintaining all ICT policies, practices, and procedures.
• Keep managers and key stakeholders informed of technical solutions aligned with internal business strategies and requirements.
• Undertake interstate travel for hearings as required.
• Ensure the provision of after-hours IT support for urgent or critical matters.
• Undertake other tasks as required.

Skills and Competencies Required:

• Strong technical knowledge and experience in the information technology field, including best practice IT Service Desk support.
• Proactive work style with the ability to operate independently under limited direction and solve problems within established practices and procedures.
• Effective time management skills, both for individual tasks and assisting a small team.
• Initiative and willingness to be proactive.
• Professional appearance, articulate communication, and confidence.
• Experience working with sensitive and confidential information.
• Flexible and sound judgment in utilizing communication channels to influence outcomes, deliver results, and support organizational strategy.
• Ability to build and nurture effective relationships using strong communication skills.
• Capability to build knowledge and coach others.
• Commitment to client service and delivery, along with flexibility to manage changing work requirements and varying workloads.
• Ability to multitask, solve problems, meet deadlines, and maintain high-quality work with limited supervision.
• Adherence to the APS Values, Code of Conduct, and Employment Principles, including safe work practices.

If you are a motivated and skilled ICT professional looking for a challenging role that combines technical expertise with a commitment to public service, we encourage you to apply. Join our dynamic team and contribute to an important national cause.