ICT Service Desk & Support Analyst


ICT Service Desk & Support Analyst

Job Details

  • Salary:
    $58 per hour, Benefits:$58 Per Hour + Super
  • Job Type:
  • Ref:
  • Date Posted:
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Emanate Technology are seeking a ICT Service Desk & Support Analyst to assist in a Federal Government Role. 

Please note, you must be an Australian Citizen to apply for this role. 


  • Provide level 1 and 2 ICT services and support solutions to internal stakeholders including, but not limited
    to, service management, incident and problem management and digital literacy.
  • Maintain active engagement with the business to understand user requirements, desktop operating
    environment issues and pain points. Work with ICT teams to remediate and communicate with the
  • Contribute to the Commission’s response to critical incidents ensuring that that timely and effective
    management and escalation of issues is enacted, and accurate and timely reports are provided to ICT
  • Must be willing to be involved in ongoing learning and training.
  • Work effectively with internal and external stakeholders to provide ICT support services
  • Work towards the Service Desk and Support strategy in consultation with line manager
  • Assist in project work and other duties as directed.
  • Contribute to a positive culture that values innovation and ideas

Working arrangements
Working from home 2 days a week Working in the office 3 days a week Brisbane City

Security clearance
Must be able to obtain Baseline – Australian Citizen 

For more information, please contact Caylen Sagala on Caylen@emanatetechnology.com.au or 0423 309 517.