ICT Service Desk & Support Analyst

Emanate Technology are seeking a ICT Service Desk & Support Analyst to assist in a Federal Government Role. 

Please note, you must be an Australian Citizen to apply for this role. 

Requirements

• Provide level 1 and 2 ICT services and support solutions to internal stakeholders including, but not limited
  to, service management, incident and problem management and digital literacy.
• Maintain active engagement with the business to understand user requirements, desktop operating
  environment issues and pain points. Work with ICT teams to remediate and communicate with the
  business.
• Contribute to the Commission’s response to critical incidents ensuring that that timely and effective
  management and escalation of issues is enacted, and accurate and timely reports are provided to ICT
  leadership
• Must be willing to be involved in ongoing learning and training.
• Work effectively with internal and external stakeholders to provide ICT support services
• Work towards the Service Desk and Support strategy in consultation with line manager
• Assist in project work and other duties as directed.
• Contribute to a positive culture that values innovation and ideas

Working arrangements
Working from home 2 days a week Working in the office 3 days a week Brisbane City

Security clearance
Must be able to obtain Baseline – Australian Citizen 

For more information, please contact Caylen Sagala on Caylen@emanatetechnology.com.au or 0423 309 517.