Senior User Researcher

Job Details

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We are seeking a skilled talented and experinced Senior User Researcher to design and conduct user research and build insights from target users to understand motivations, pain-points and needs. Further, identifying the most effective research method based on tried and tested methodologies and processes for generative and evaluative research.

Your responsibilities:

  • Plans and carries out research activities to help the team build a deep understanding of the people who use the service.
  • Works with the Product Manager to design research activities to support upcoming features in the roadmap.
  • Grows a qualitative evidence base of contextual user research to guide the team in delivering services which meet user needs.
  • Collaborates with other team members to embed the understanding of users into day-to-day activities.
  • Collaborates with the end-to-end experience team to ensure alignment to the end-to-end service strategy.
  • Conducts research to gather insights for product development.
  • Work closely with designers and developers to turn the user data into service requirements that feeds into the prototype development.

Skills & Experience:

  • Strong background working in agile, multi-disciplinary teams in a large scale digital transformation
  • Extensive experience using a range of generative and evaluative user research methods
  • Exceptional ability in designing research activities
  • Demonstrable experience and capability working with a diverse range of users
  • Evidence based experience of aligning work with organisational / team strategy
  • Over-arching knowledge of technologies used to deliver digital services
  • Good understanding of the social and digital context for transformation
  • A collaborative team player with a solution focus
  • Excellent communicator in both verbal and written form
  • Relevant tertiary qualifications


Length of contract
30 June 2023
Contract extensions
2 x 12 months
Security clearance
Australian Citizen. 

If you are an Australian citizen seeking a new opportuinty and you match the above skills and expeirnce then apply today:)